Privacy Policy

Effective Date: 04/10/2025

ChillFire Saunas (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage with our services, interact with our marketing communications, or sign up for SMS or email messages.

By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, mailing address, business name, and other contact information you provide.
Marketing Data: Information provided when opting in to receive messages (e.g., SMS, email).
Usage Data: Pages visited, actions taken, IP address, browser type, referral data, and tracking data from cookies and analytics.
Communication Records: SMS, email, and other communications sent to or received from us.

2. How We Use Your Information

We use the information we collect to:

  • Provide and manage our services

  • Personalize your experience

  • Communicate with you via SMS, email, or phone

  • Send marketing communications (with your consent)

  • Improve our website and service offerings

  • Ensure compliance with legal and regulatory requirements

3. SMS Marketing & Compliance

If you opt in to receive SMS messages from us:

  • You will receive messages related to marketing, reminders, service updates, and customer support.

  • Consent to receive SMS is not a condition of purchasing any goods or services.

  • Message frequency may vary.

  • Message and data rates may apply.

  • You can opt out at any time by replying “STOP.”

  • For help, reply “HELP” or contact us at sales@chillfiresaunas.com.

SMS Data Privacy:
We do not share SMS opt-in data or consent with any third parties for marketing, except aggregators and providers of the text messaging services necessary to deliver the messages you request.

4. How We Share Your Information

We do not sell your personal information.

We may share your information with:

  • Service Providers (e.g., email/SMS platforms, CRM tools) under strict confidentiality agreements

  • Regulatory Authorities when required by law

  • Aggregators and SMS Providers for the purpose of delivering messages

We will never share your personal data with affiliates or unrelated third parties for their own marketing purposes.

5. Cookies & Tracking Technologies

We may use cookies, tracking pixels, and similar technologies to enhance your browsing experience and analyze site traffic.

You can control cookie settings through your browser preferences.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure.

7. Your Rights

You may request to:

  • Access or update your information

  • Unsubscribe from marketing communications

  • Delete your data (subject to legal obligations)

To exercise any of these rights, please email us at sales@chillfiresaunas.com.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the content or privacy practices of those sites.

9. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect data from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Effective Date.”

11. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

sales@chillfiresaunas.com
(479) 388-0298
chillfiresaunas.com

If you want, I can also generate a Terms of Service or a Data Processing Addendum (DPA) to help with GDPR/CALOPPA compliance.